Returns & Exchanges

At NOVU, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items with original tags. Please ensure your return is initiated within this timeframe to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Package the Items

  Securely pack the garments in their original packaging, ensuring all tags are intact and the item is in its original condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.